Telephone Triage in Primary Care Not Saving Money or Reducing Practice Workload

Telephone triage system has been introduced in many practices in an effort to deal with the rising demands for general practice appointments. Patients are phoned by a doctor or nurse who either manages the problem on the phone, or agrees with the patient whether and how urgently they need to be seen. A new large study, published in iThe Lancet/i on 4 August 2014 and funded by the UK National Institute for Health Research (NIHR), has investigated the potential ...

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